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NEW ZEALAND BASED | ENGRAVING INCLUDED | FREE SHIPPING ON NZ ORDERS OVER $50 | NO ONGOING FEES | FAST 3-DAY AIR FREIGHT TO AUSTRALIA FOR $35
NZ BASED | ENGRAVING INCL. | FREE SHIPPING NZ OVER $50 | NO ONGOING FEES | FAST 3-DAY AIR FREIGHT AU FOR $35

Terms & Conditions

Terms & Conditions

By accessing, visiting, and/or using this site, www.myidentity.co.nz, you agree to be legally bound by these Terms of Use, our Privacy Policy (the “Privacy Policy”), and any other policies contained on our website. If you do not agree to these Terms of Use, do not access, visit, or use www.myidentity.co.nz. By shopping on our website, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

Description of Services and Acceptance of Terms of Use

www.myidentity.co.nz allows users to view, purchase, and personalise our range of medical identification jewellery and related products (the “Products”). By accessing, visiting, or using our website, you must read and accept all terms and conditions contained herein. Each person that uses the website must be sixteen (16) years of age or older and fully able and competent to abide by these Terms of Use. IF YOU ARE UNDER THE AGE OF 16, DO NOT USE THE SERVICES AND/OR VISIT THE WEBSITE.

User Accounts

Users may be required to establish an account and log in to www.myidentity.co.nz to purchase our Products. You are responsible for each access or use of www.myidentity.co.nz with your username and password, and My Identity is authorised to accept such username and password as conclusive evidence that you wish to use the My Identity website. My Identity has no responsibility to monitor the use of your username and password and is not liable for any unauthorised access of your username and password.

Website Content

You agree that all content, material, including information, data, software, text, design elements, graphics, images, and other content (collectively, “Content”), contained in or delivered via the website or otherwise made available by My Identity in connection with the website (collectively, “Website Content”) is protected by copyrights, trademarks, service marks, trade secrets, or other intellectual property and proprietary rights and laws.

Privacy Policy

You acknowledge that My Identity will collect, retain, and disclose information and data collected from you in accordance with My Identity’s Privacy Policy. You consent to the collection, use, and processing of your information as described in these terms and the Privacy Policy. My Identity does not warrant that data will be transported without unauthorised interception or modification or that data will not be accessed or compromised by unauthorised third parties.

Terms of Sale for Products

Payments
You agree to purchase our Products at the pricing published on the Website. All payments are transacted through third-party payment processors (“Payment Processors”). My Identity does not collect or store any payment information. You acknowledge that by completing a purchase on our website, you are doing so via a third-party payment provider and will be bound by the applicable terms of use governing such service.

Shipment
For orders placed via our Website, payment may be captured up to 10 days before the order is shipped.

Returns and Repairs
Any requests for returns or repairs will be handled in accordance with our Shipping & Returns policy.

Warranty
All of our medical identification items have a three (3) month limited warranty starting from the date of purchase. This warranty covers defects in materials and workmanship under normal use. For full details, please see our Warranty Policy.

Orders

Proof Emails
We will send you a proof to approve prior to engraving. If we do not hear back within 2 days, we will send a reminder text. If no response is received, we will engrave the order as specified.

Engraving
We will never engrave Medic Alert information.

Exclusions and Limitations

We do not guarantee that any suggested information on our products will fully alert third parties to your or another person's medical condition. We do not warrant that any item we sell will assist in a more timely medical response. We disclaim any liability for any claims related to the use of our products.

Limitation of Liability

My Identity and its owners, directors, ownership company, employees, and affiliates will not be liable for any damages.

Waiver

Any waiver by My Identity of any condition, covenant, right, or remedy under these terms and conditions will not be effective unless made in writing and shall not constitute a further waiver of the same or any other condition, covenant, right, or remedy.

Promotional Terms & Conditions

By entering a competition or promotion, each entrant agrees to be bound by these terms and conditions. Entry details are specified on the My Identity Ltd Facebook & Instagram posts.

Conditions:

  • The prize is not transferable or exchangeable and cannot be redeemed for cash.
  • My Identity Ltd is not liable for damage to the prize sent by post or courier.
  • Winners will be notified via post comment or messenger. If the prize winner cannot be contacted within 3 days, the prize will be redrawn.
  • Entry is open to New Zealand residents only. Employees and their immediate families of My Identity Ltd or the promoter are not eligible to enter.